Thanks for shopping at UMMUDIANAH.COM! If you are not entirely satisfied with your purchase, we're here to help. Please communicate with us immediately and we will take appropriate action towards it.
Exchange and Return
- We take pride in making sure that all items are checked before mailing. In unlikely situations whereby a defect is found, we will accept an exchange within 7 days from the Order Date. All exchanges will be done on a case by case basis.
- Sales items/discounted items/items purchased with promotional codes are not eligible for exchanges.
- For all items purchased through our online store at UMMUDIANAH.COM or Facebook Page will not be valid for a direct exchange/return/refund at our headquarter.
- Please contact our online store via email (firstname.lastname@example.org) or WhatsApp 018.329.3868 for assistance if needed.
General Exchange Terms
- We must be notified of any exchange within 7 days from the Order Date. If your exchange request is approved, it has to be completed within the next 3 working days. Request for exchange therefore will not be entertained.
- Exchanges will be handled strictly by mail only.
- Any item must be returned in original conditions, in a box, with the tag intact, unworn/unwashed without any man-made stains/perfume stains or scents/deliberate damage etc.
- Returned items not received in their original state will be returned to the customer (delivery fees applicable). We reserve the rights to reject a return if it is not in its original conditions.
- Any exchange will be one-time and will not be applicable for a second exchange.
- If any replacement piece is out of stock at the point of receipt, you can exchange for a different item within the same price.
- Please wait for further instructions before mailing any parcel back to us.
We accept exchanges for the following reasons:
- Defective Item Received
- Incorrect Item Received
Exchange Procedures (for option 1 & 2)
Take a clear snapshot of the defect and email to us at email@example.com or WhatsApp 018.329.3868 within 7 days from Order Date. Please wait for further instructions before mailing the parcel back to us.
There will be strictly NO refund/exchange/returns for:
- Apparels purchased in the wrong colour/material/texture
- Differences in colours: Due to different monitor settings, colour of apparel may differ. As such, the variances in colours are not classify as defects.
- Deliberate Damage: Deliberate damage done to the item is not eligible for exchange. (e.g Pen marks, pencil markings, coffee stains, food stains, perfume stains, create a hole deliberately, deliberately remove a button etc)
- Personal Preferences: Personal dislikes of certain colours, material, floral placement, differences in personal interpretation of the products.
- Variances in Lace/Printed Apparels: For lace/printed apparels, do note that there may be slight variance due to fabric placement. Requests for exchange due to such reasons will be rejected.
Ummu Dianah Marketing reserves the right to change or update any information on this policy at any time without prior notice. Kindly check our Return Policy from time to time to keep yourself updated.